Dear Readers,

Remember when we first heard the term Computer Based Training (CBT)? The idea of plugging a diskette, and later a CD into a computer was all the rage – for about a year or two. Now, when we say “training is on the go” we mean it.

Our issue this month talks of dynamic content and new ways to develop and deliver training in the latest digital formats.

More powerful than ever before, PDA’s, podcasts, cell phones, web sites, (sometimes all in the same device) take the idea of elearning to exciting new heights, and redefines the idea of learning on demand.
 
We trust you will value the other articles on improving performance through learning, the link to the Training Challenges Report from TrainingOutsourcing.com as well as this month's product review, presented by Training Media Review.

Dynamic Content: Connecting Performance and Learning
By Steven Shaw

What is dynamic content? What role does dynamic content play in developing more effective strategies to tackle performance problems in organizations? To understand the meaning and value of dynamic content, a good place to start is a brief exploration of the contrasting—and still dominant—approach to e-learning that rests on static content. Traditionally, in the world of e-learning content has been anything but dynamic. Learn More

Improving Customer Service Through Learning
By David Austin

Most of us can cite examples of a positive customer service experience that left us with the satisfaction and knowledge that we had made the right purchase decision, that the company understood us, and perhaps as a result of the experience, we had an even greater affinity with the product or service we purchased. Learn More

Mobility Movement
By Margery Weinstein

E-learning delivered to employees through their laptops is convenient, but some companies are going one step further, using mobile devices such as cell phones and PDAs to support training and improve on-the-job performance.

The same devices you find irritating in meetings—personal digital assistants (PDAs) that keep employees thumbs twitching and cell phones whose disco ringtones interrupt your PowerPoint—can be a boost to training. Learn More

Getting the Most From Executive Coaching
By Matt Henkes

Executive coaching is beginning to be seen as less of a solution to a problem and more of a tool to help people realize their full potential. With increasing numbers of top-level executives having tried and benefited from it, Matt Henkes looks at how its effectiveness can be measured. Learn More 

Does Your Company Need More Ditch Diggers or Stars?
By Kris Dunn

The ditch digger is the steady, unspectacular performer who gets the job done, but isn’t necessarily asking for more responsibility or looking for the fast track up the org chart. The conventional wisdom says we must hire top talent and "only the best," and that thinking has been intensively marketed to HR professionals.   Learn More

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