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Dear Readers,
Organizations in crisis tend to avoid change. This paradox rings true to me, regardless of the type of organization. No matter how intense the crisis, organizations seem to resist making changes, when changes are needed most.
The articles selected for this issue challenge training and HR managers to consider future needs. Take the time now to improve performance, rewrite rules, prepare for a changing workforce, adapt applications for full benefit and develop your people.
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Engaging Employees to Impact Performance
By Michael E. Echols, Ph.D.
Business operates on numbers. Earnings per share drive stock prices, balance sheets quantify the economic value of assets, and sales reports measure gains and losses in revenue. Without measurement, it is nearly impossible to determine if any dimension of a business is doing better or worse. Employee engagement is no exception. Learn More
Workflow Learning Gets Real
By Jay Cross
Like atomic energy, workflow learning has the potential to do enormous good or a great deal of harm. On the one hand, we could create dream jobs for the workers of the world: challenging work, tailored to the potential of the individual. By balancing workflow and worker, we can build what Mihaly Csikszentmihalyi called psychological flow into the learning and execution of work. But on the other hand, imagine Dilbert's pointy-haired boss and his HR director Catbert at the helm of a system that monitors workers' every move, reports comparative performance to the third decimal, and dishes out scutwork until workers burn out. Learn More
Get Ready for the Looming Talent Crisis
Impending Baby Boomer retirements, a widening skills gap driven by declining educational standards, and outdated and ineffective approaches to talent management are combining forces to produce a "perfect storm" that threatens the global business economy, according to new research from Deloitte Consulting LLP. Learn More
Usability in E-Learning
By Michael J. Miller
While a large number of organizations have adopted e-learning programs, far fewer have addressed the usability of their learning applications. More attention should be devoted to assuring the usability of e-learning applications if organizations are to fully benefit from their investments. Learn More
Power to the People! Why Employee Development Benefits the Organization as Much as the Employee
In today’s constantly changing business environment, companies can no longer rely upon traditional venues for gaining a competitive edge. Nearly all companies have access to the same or similar technologies, can employ people with appropriate skill sets and can creatively manage financial resources, leaving few companies with a significant advantage in the marketplace. As D. Quinn Mills of the Harvard Business School notes, “The only sustainable advantage that any organization is going to have in the future is the ability of its people.” Learn More
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